Storage Winchmore Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Winchmore Hill provides storage and related removal and transport services to individual and business customers. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or uses our services.

Company means Storage Winchmore Hill and any employees, agents or subcontractors acting on its behalf.

Services means storage, removal, packing, transport, loading, unloading, handling, or any related services provided by the Company.

Goods means all items, personal belongings, furniture, equipment, boxes or other property accepted for storage, removal, or transport.

Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

The Company provides storage services and associated removal and transport services within its service area. Services may include collection of Goods from the Customer, transportation to and from our storage facility, and delivery of Goods back to the Customer.

The specific services to be provided will be detailed in a quotation or booking confirmation issued by the Company. Any additional services requested by the Customer that are not included in the original quotation may incur extra charges.

3. Booking Process

All services are subject to availability and must be booked in advance. A booking is made when the Customer accepts a quotation or estimate issued by the Company and provides all required details such as collection address, delivery address, dates, approximate inventory, and any special access requirements.

The Company may require a deposit or part payment to secure the booking. The Contract is formed when the Company confirms the booking to the Customer in writing or by other agreed communication.

The Customer is responsible for ensuring that all information provided to the Company is complete and accurate. The Company reserves the right to revise or withdraw a quotation if it is based on incorrect or incomplete information, or if the scope of work changes.

4. Quotations and Estimates

Unless otherwise stated, quotations are valid for a limited period as specified by the Company and are subject to change after that period. Quotations are based on the information supplied by the Customer and on normal access conditions at both collection and delivery addresses.

The Company may adjust the price if:

There are changes to the quantity or nature of Goods.

Access at either address is restricted, involves stairs, long carries, parking restrictions, or additional labour.

The Customer requires additional services such as packing, dismantling or reassembly of furniture, or additional journeys.

Services are required outside normal working hours or at short notice.

Any such changes or additional costs will be communicated to the Customer where reasonably possible before the work is carried out.

5. Payments and Charges

All charges are payable in accordance with the terms stated in the quotation or booking confirmation. Unless otherwise agreed in writing, payment for removal and transport services is due no later than the day of service, and payment for storage services is due in advance for each storage period.

The Company may require payment of a non refundable or partially refundable deposit at the time of booking. The amount and terms of such deposit will be communicated to the Customer before the Contract is formed.

The Customer agrees to pay any additional charges arising from:

Waiting times caused by delays outside the Companys control.

Parking fees, fines or permits incurred while carrying out the Services.

Extra work requested on the day that was not included in the original quotation.

Payments must be made in the form accepted by the Company at the time of booking, which may include bank transfer, card payment or other methods as specified. The Company reserves the right to charge interest on late payments at the statutory rate from the due date until the date of payment in full.

6. Cancellations and Changes

The Customer may cancel or postpone a booking by giving notice to the Company. The following provisions apply to cancellations and changes unless otherwise stated in writing by the Company.

If the Customer cancels with reasonable notice, any pre paid storage charges for unused periods may be refunded in whole or in part at the Companys discretion, subject to any minimum storage term and to deduction of any outstanding charges.

For removal and transport services, the Company may apply cancellation or postponement charges depending on how much notice is provided. The closer to the scheduled service date the cancellation occurs, the more likely it is that a charge will apply. Any applicable charges will be notified at the time of booking.

The Company may cancel or reschedule a booking where it is unable to provide the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, equipment failure, illness, industrial action, or legal restrictions. In such cases the Company will, where possible, offer an alternative date or a refund of any amounts paid for Services not provided. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are adequately packed, protected, and labelled unless the Company has agreed to provide packing services.

Removing or securing any personal or high value items that should not be placed into storage or transport.

Providing accurate and complete information about the Goods, including any fragile, heavy or unusual items.

Ensuring suitable access, parking, and permissions at collection and delivery addresses.

Complying with all relevant laws and regulations relating to the Goods, including but not limited to health and safety and waste regulations.

The Customer must not store or request the transport of any Goods that are prohibited, illegal, perishable, explosive, flammable, toxic, corrosive, or otherwise hazardous, including but not limited to fuel, gas cylinders, chemicals, firearms, ammunition, illegal substances, live animals, or plants.

8. Storage Terms

Where the Company provides storage services, the following additional terms apply.

Storage is provided on a periodic basis, such as weekly or monthly, as specified in the Contract. Charges are payable in advance for each storage period.

The Company will assign storage space or containers at its discretion. The Customer does not have an automatic right to a specific unit or location within the facility unless expressly agreed.

The Customer must not access the storage area without prior arrangement and authorisation from the Company, and must follow all safety guidance and instructions when on site.

The Company reserves the right to move Goods to alternative storage within the facility for operational or safety reasons, provided that the level of care is not reduced.

If storage charges or other sums remain unpaid, the Company may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover outstanding amounts and reasonable costs incurred. Any surplus after deduction of such amounts will be returned to the Customer where contact is possible.

9. Waste and Environmental Regulations

The Company operates in accordance with applicable waste management and environmental regulations. The Customer must not instruct the Company to remove or transport items that are classified as controlled or hazardous waste, unless specifically agreed and subject to appropriate arrangements and charges.

The Customer is responsible for identifying any items that require special disposal, such as electrical equipment, batteries, paints, chemicals, or appliances containing refrigerants. The Company may refuse to remove or store such items or may apply additional charges for compliant disposal.

The Customer must not abandon waste or unwanted items at the Companys storage facility or at any property serviced by the Company. Any costs arising from the removal, treatment, or lawful disposal of waste resulting from the Customers actions may be charged to the Customer.

10. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.

The Company will not be liable for loss or damage arising from:

Inaccurate or incomplete information supplied by the Customer.

Packing carried out by the Customer or by any party other than the Company.

The inherent nature or condition of the Goods, including wear and tear, leakage, deterioration, or fragility.

Events beyond the Companys reasonable control, such as fire, flood, theft, accident, vandalism, or other unforeseen events, where the Company has taken reasonable precautions.

Loss of profits, loss of business, or any indirect or consequential loss, even if foreseeable.

Unless expressly agreed in writing, the Companys liability for loss of or damage to Goods is limited to a reasonable amount taking into account the value of the Goods and the charges paid for the Services. The Customer is strongly advised to arrange suitable insurance cover for the Goods during removal, transport and storage. If the Customer requires the Company to arrange insurance on their behalf, this must be agreed in writing and may be subject to additional terms and charges.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be limited or excluded.

11. Claims and Complaints

If the Customer believes that loss or damage has occurred, they must notify the Company as soon as reasonably possible, giving full details of the alleged loss or damage and providing any supporting evidence requested.

Visible damage to Goods or property should be reported at the time of service or within a short period following completion. Claims for loss of items should be made as soon as the loss is discovered. Delay in notification may affect the ability of the Company to investigate and may impact any assessment of liability.

The Company will investigate all properly notified claims and will respond to the Customer within a reasonable timeframe. Any resolution or settlement will take into account the terms of this Contract, the condition and value of the Goods, and any applicable insurance provisions.

12. Access, Health and Safety

The Customer must ensure that access routes at collection and delivery addresses are safe, clear, and comply with health and safety requirements. This includes informing the Company in advance of any risks such as narrow staircases, low ceilings, fragile flooring, or other hazards.

The Company reserves the right to refuse to move any item or to suspend work if it considers that doing so would pose a risk to the safety of its staff, the Customer, or third parties, or could cause unreasonable damage to property. In such circumstances, the Customer remains liable for charges incurred up to that point and for any additional costs arising from alternative arrangements.

13. Termination of Storage

Either party may terminate the storage portion of the Contract by giving notice in accordance with the minimum notice period specified by the Company. On termination, the Customer must pay all outstanding charges and collect their Goods or arrange for delivery by the Company subject to applicable charges.

If the Customer fails to remove the Goods at the end of the notice period or otherwise as agreed, the Company may continue to charge for storage, exercise a lien, or ultimately sell or dispose of the Goods in accordance with these Terms and any applicable legal requirements.

14. Data Protection and Confidentiality

The Company will process personal data relating to the Customer in order to provide the Services, manage the Contract, and comply with legal obligations. Personal information will be handled in accordance with applicable data protection laws.

The Company will not disclose the Customers confidential information to third parties except where necessary to provide the Services, where required by law, or with the Customers consent.

15. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Any material changes to key terms that affect ongoing storage arrangements will be communicated to affected Customers with reasonable notice.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of the Services.

By proceeding with a booking or using the Services of Storage Winchmore Hill, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.